Privacy policy
Your privacy is not an afterthought for us. Below you can read how we handle your personal data, what rights you have, and how you can exercise them.
Who are we?
REVIVO B.V. is responsible for the processing of personal data as described in this privacy policy. We are a men's health clinic based in The Hague, the Netherlands.
What data do we collect?
We process the following categories of personal data:
- Contact details: name, email address, phone number, address
- Medical data: symptom profile, medical history, questionnaire scores (IIEF-EF, EHS, SEP), examination results
- Administrative data: insurance details, billing information
- Website data: anonymous usage statistics (no tracking on treatment pages)
Why do we collect this data?
- Providing medical care and maintaining your medical file
- Scheduling and confirming appointments
- Invoicing and administration
- Complying with legal obligations (Wgbo, Wkkgz)
- Quality improvement and outcome measurement (anonymised)
Legal basis for processing
We process your data on the following legal grounds:
- Performance of the treatment agreement
- Legal obligation (Wgbo: retention period for medical records)
- Legitimate interest (quality improvement, anonymised data)
- Consent (when receiving our guide by email)
How long do we retain your data?
- Medical file: 20 years after the last treatment (Wgbo)
- Financial records: 7 years (fiscal retention obligation)
- Email addresses (guide): until you unsubscribe
- Website data: maximum 26 months
Do we share your data with third parties?
We only share your data with third parties when necessary for care delivery or when you give consent:
- Your GP or urologist (at your request)
- The laboratory performing your blood tests
- Our accountant (financial data only)
We do not sell personal data. We do not use Meta Pixel or similar tracking on treatment pages.
Your rights
Under the GDPR, you have the following rights:
- Access: you may request which data we process about you
- Correction: you may have incorrect data corrected
- Deletion: you may request deletion of your data (unless a legal retention obligation applies)
- Restriction: you may request restriction of processing
- Portability: you may receive your data in a common format
- Objection: you may object to processing based on legitimate interest
Security
We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access and unlawful processing. Medical data is stored in a secured patient file system that complies with the NEN 7510 standard.
Filing a complaint
If you have a complaint about how we handle your data, you can contact us at welkom@re-vivo.nl. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact
REVIVO B.V.
Email: welkom@re-vivo.nl
Phone: 085 - 212 84 38
This privacy policy was last updated on 8 May 2026.